Please take note of the cancellation terms and conditions:

  • If cancelled within 3 - 6 weeks from occupation date, there will be a cancellation fee equal to 50% of the exchange credits value of the reservation.
  • If cancelled within 0 - 3 weeks from occupation date, there will be a cancellation fee equal to 100% of the exchange credits value of the reservation.
  • If the reservation was originally made with exchange credits that would have expired before the reservation, and if the reservation is cancelled, then the exchange credits will expire.
  • Cancelled reservations have a cancellation fee equal to 50% of the monetary exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days.