Will I be refunded if I cancel my booking?
Created by: Preshanee Mohansha
Modified on: Thu, 10 Sep, 2020 at 9:55 AM
Please take note of the cancellation terms and conditions:
- If cancelled within 3 - 6 weeks from occupation date, there will be a cancellation fee equal to 50% of the exchange credits value of the reservation.
- If cancelled within 0 - 3 weeks from occupation date, there will be a cancellation fee equal to 100% of the exchange credits value of the reservation.
- If the reservation was originally made with exchange credits that would have expired before the reservation, and if the reservation is cancelled, then the exchange credits will expire.
- Cancelled reservations have a cancellation fee equal to 50% of the monetary exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days.
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