According to the latest lockdown regulations, both interprovincial travel, as well as international travel, is permitted and we are happy to confirm all our resorts remain open.     

   

LOCKDOWN CANCELLATION POLICY


During this time, we understand that you want to feel confident when making your booking without worrying about losing out. For your peace of mind, we’ve taken the current Lockdown Level restrictions into account and have made our terms and conditions more flexible allowing you to cancel your flexi week  with no penalty, up until 30 days from occupation.

For Points bookings:

  • If cancelled between 30 days and 14 days prior to arrival a 50% Points cancellation penalty will apply.
  • If a reservation is cancelled less than 14 days prior to arrival a 100% Points cancellation penalty will apply.
  • Where applicable, regardless of occupation date, a 50% penalty of the exchange fee will apply.
  • In the case of international resorts bookings, should such country prohibit travel from your country of residence, you will be permitted to replace your booking to a later date, without penalty.

The above terms are applicable for all bookings for occupation up until 1 September 2021, with the following terms applicable for occupation thereafter:
A reservation made with a flexi week credit may be cancelled up to 8 weeks prior to the occupation date, without penalty, noting that flexi credits will expire if not used by the end of the year in which it was allocated.


For Points bookings:

  • If cancelled between 42 days and 21 days prior to arrival a 50% Points cancellation penalty will apply.
  • If cancelled less than 21 days prior to arrival a 100% Points cancellation penalty will apply.
  • Where applicable, regardless of occupation date, a 50% penalty of the exchange fee will apply.

In both instances: If the reservation was originally made with Points that would have expired but for this reservation, and the reservation is subsequently cancelled, then these Points will expire.


AVAILABILITY OF RESORT FACILITIES

We are pleased to advise that almost all resort facilities remain available under current lockdown regulations, however subject to required social distancing. The following, may however be curtailed or not available:

- Games rooms and other small indoor facilities

- Restaurant, bar and off-sales amenities dependent on government restrictions

You are best advised to call the applicable resort directly for resort specific details. 


COMPULSORY SCREENING FORM: TO BE COMPLETED AND PRESENTED ON ARRIVAL

Please look out for the pre-arrival letter which will be emailed to you shortly before your holiday. This will come with a screening form which you will be required to partially complete and hand in upon check-in. We suggest filling the form in before leaving for your destination to make check-in smoother and speedier for your convenience.


ENSURING SAFETY AT OUR RESORTS

Everyone’s health and safety at our resorts remain our top priorities while we ensure that you are enjoying your holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever. 


Upon Arrival

  • We offer a drive-thru check-in at the front gate (where possible);
  • Everyone’s temperature will be checked upon arrival;
  • All guests and staff entering the resort must hand in their completed screening form to be granted entry.
  • All guests and staff are required to wear masks in common areas;


Social Distancing

  • Numbers are limited in all areas at all times;
  • Most on-site restaurants offer takeaway delivery;
  • Room servicing is optional;
  • We offer grocery delivery (where possible).


Sanitizing Protocols

  • All units are sanitized with ULV cold foggers before check-in;
  • After fogging, your unit is secured with door seals that you will break when entering your unit after check-in;
  • Wall-mounted sanitizer dispensers are provided in high traffic areas;
  • General work and guest areas are regularly sanitised.


Our staff are required to adhere to the COVID hospitality protocols including practicing social distancing as well as wearing their masks at all times. Our front line staff are additionally equipped with face shields.